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Yusro Privacy Policy

Protecting Your Business Data and Privacy in the Age of AI Automation

At Yusro AI Automation Agency, based in Dubai, we are committed to safeguarding the privacy and security of your business data. As a B2B SaaS provider of AI voice agents and workflow automation solutions, we understand the critical importance of trust and transparency. This Privacy Policy outlines how Yusro (“we,” “us,” or “our”) collects, stores, uses, and protects your data, in compliance with the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL), the General Data Protection Regulation (GDPR), and other applicable regional data protection laws.

This Privacy Policy is available in both English and Arabic. In case of any discrepancy, the English version shall prevail.

What Data We Collect

To provide and improve our AI automation services, we collect data relevant to your business operations and interactions with our platform. This may include:

  • Business Contact Information: Your company name, business email addresses, phone numbers, and physical address provided during account registration or inquiries.
  • User Data: Information about your team members who access and use the Yusro platform, such as their names, roles, and email addresses.
  • Service Interaction Data:
    • Voice Call Data: Recordings and transcripts of calls handled by our AI voice agents, including caller ID, duration, and content of conversations.
    • Chat Data: Transcripts of text-based interactions with our AI chat agents.
    • Support Queries: Information you provide when contacting our customer support team.
  • Workflow Data: Data processed through our workflow automation tools, which may include operational data specific to your business (e.g., lead information from CRM, transaction details from accounting systems, content briefs for AI content generation). This data is processed as per your configurations and integrations.
  • Billing Information: Payment details, subscription plan, and billing history.
  • Analytics and Usage Data: Information about how you and your team interact with our platform, including login times, features used, pages viewed, and AI agent performance metrics.
  • Device and Technical Data: IP address, browser type, operating system, and unique device identifiers.

Why We Collect Your Data

We collect and process your data for the following legitimate business purposes:

  • Service Delivery and Operation: To provide, maintain, and operate our AI automation services, including enabling AI voicehttps://www.google.com/search?q=/chat agents, executing workflow automations, and managing your subscription.
  • Service Improvement: To understand how our services are used, identify areas for1 improvement, and develop new features to enhance your experience and the effectiveness of our AI agents.
  • Personalization: To tailor our services and communications to your specific business needs and preferences.
  • Billing and Account Management: To process payments, manage your subscription plan (Starter, Pro, Enterprise), and provide billing statements.
  • Analytics and Reporting: To generate performance metrics, usage trends, and insights for your dashboard, helping you monitor your AI agents’ efficiency and ROI.
  • Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues related to your use of our services.
  • Security and Compliance: To protect the security of our platform and data, detect and prevent fraud, and comply with legal and regulatory obligations, including UAE PDPL and GDPR.
  • Communication: To send you service-related notifications, updates, and marketing communications (with your consent where required).

How We Secure Your Data

Yusro implements robust technical and organizational security measures to protect2 your data from unauthorized access, alteration, disclosure, or destruction. These measures include:3

  • Encryption: Data is encrypted both in transit and at rest.
  • Access Controls: Strict access controls and authentication protocols to limit data access to authorized personnel.
  • Regular Audits: Periodic security audits and vulnerability assessments.
  • Secure Infrastructure: We leverage AWS-based hosting for its industry-leading security features. For clients who require it, we offer the option of local server storage within the UAE.
  • Employee Training: Our staff are regularly trained on data protection best practices and compliance requirements.

Cookies and Third-Party Services

Cookies: We use cookies and similar tracking technologies to enhance your experience on our website and platform, analyze usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.

Third-Party Services: We utilize trusted third-party service providers to support our operations. These may include:

    • Cloud Hosting: Amazon Web Services (AWS) for secure and scalable infrastructure.
    • Payment Processing: Stripe for secure handling of billing and subscription payments.
    • Analytics Tools: Various tools for website and platform usage analytics to help us improve our services.
    • CRM & Support Platforms: For managing customer relationships and support inquiries.
    • These third parties are carefully selected and are obligated to protect your data in accordance with relevant data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.

Contact Us for Privacy Inquiries

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact our Privacy Officer:

Email: founder@yusro.io (or hello@yusro.io if dedicated address not available)

Phone: +971 55 553 7324

Address: Wadi al Safa 2, Dubai, United Arab Emirates